Privacy Policy

MultiSequence, Inc. ("MultiSequence", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.multisequence.com, use our products or services (collectively, the "Services"), or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an account or register for our Services

• Place an order or make a purchase through our shop

• Submit a contact, quote, or demo request form

• Subscribe to our newsletter or marketing communications

• Communicate with our support team

This information may include your name, email address, phone number, company name, billing and shipping address, payment information, and any messages or content you send to us.

Information Collected Automatically

When you access our Services, certain information is collected automatically, including:

• Log data — IP address, browser type and version, pages visited, time and date of visit, time spent on pages

• Device information — hardware model, operating system, unique device identifiers

• Usage data — features used, actions taken within the Services, referring URLs

• Cookies and similar tracking technologies (see Section 5)

Information from Third Parties

We may receive information about you from third-party services such as payment processors (e.g., Stripe), analytics providers (e.g., Google Analytics), and authentication providers when you choose to connect those services to your account.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the Services you request

• Process transactions, fulfil orders, and send related information including purchase confirmations and invoices

• Respond to your comments, questions, and customer service requests

• Send administrative information such as updates, security alerts, and support messages

• Send marketing and promotional communications where you have opted in — you may opt out at any time

• Monitor and analyse trends, usage, and activities in connection with our Services

• Detect, investigate, and prevent fraudulent transactions and other illegal activities

• Comply with legal obligations and enforce our Terms of Service

• Personalise your experience and deliver content and product offerings relevant to your interests

3. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service Providers. We share information with trusted third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, email delivery, analytics). These providers are contractually bound to use your data only to provide their services to us.

• Business Transfers. If MultiSequence is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website.

• Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Protection of Rights. We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to safety.

• With Your Consent. We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining how long to retain data, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means. Account data is retained for the duration of your account plus a reasonable period thereafter. You may request deletion of your data as described in Section 7.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. Cookies are small data files stored on your device. We use:

• Essential cookies — required for the Services to function (e.g., session authentication, shopping cart)

• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)

• Preference cookies — remember your settings and preferences for a better experience

• Marketing cookies — used to deliver relevant advertisements (only where you have consented)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Services may not function properly.

6. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption in transit (TLS) and at rest, access controls, and regular security assessments.

We do not store credit card or payment card information on our servers. All payment transactions are processed by trusted, industry-standard third-party payment processors (such as Stripe) that are PCI DSS compliant. These providers maintain their own rigorous security programmes and are independently audited to ensure your payment data is handled safely. We only receive limited non-sensitive information such as the last four digits of your card and the card type for display and record-keeping purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access. Request a copy of the personal information we hold about you.

• Correction. Request that we correct inaccurate or incomplete information.

• Deletion. Request that we delete your personal information, subject to certain exceptions.

• Portability. Request that we provide your data in a structured, machine-readable format.

• Objection. Object to our processing of your personal information for direct marketing purposes.

• Restriction. Request that we restrict the processing of your personal information in certain circumstances.

• Opt-out of Marketing. Unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.

To exercise any of these rights, please contact us at our contact page. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the effective date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: